Challenge
Managing Steam Heat Across a Large Portfolio Means Every Building Has Its Own Unique Problems
Wavecrest Management oversees a significant portfolio of residential buildings across New York City — and keeping steam heat consistent across all of them was a persistent challenge. Each building had its own quirks, and without real-time visibility into how individual systems were performing, property managers were largely reactive. One 39-unit Bronx rental was a telling example: Heat was never quite balanced, one zone ran hot while another stayed cold, and tenant complaints were constant. The only tool available was manually adjusting the boiler and hoping for the best — a pattern playing out across the portfolio.
Solution
One Platform to Bring the Whole Portfolio Into View
Starting in 2019, Wavecrest began deploying Runwise across its buildings, giving property managers something they hadn't had before: a clear, real-time picture of how each building's heating system was behaving. Instead of waiting for complaints to surface a problem, teams could see issues forming and act before residents felt them. Continuous monitoring and automated control replaced the guesswork, and setpoint adjustments that once required an on-site visit could be made remotely in seconds.
Results
Fewer Complaints, Less Wasted Energy, and a Portfolio That's Easier to Manage
Across Wavecrest's buildings, the shift to Runwise has meant steadier comfort, fewer tenant complaints, and boilers that run only as much as they need to. What used to be a building-by-building fire drill has become a portfolio that largely manages itself — with the data to back it up when questions arise.
